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FAQ’s

FAQs

 

I am experiencing problems what shall I do?

  1. Check your network connection – we strongly recommend you use a WiFi connection to download your magazines.
  2. Check your available disk space – the download size is listed next to the magazine issue you want to download. You will need at least that amount of space.
  3. Make sure your iOS version is up to date. If not connect your device to iTunes and update.

How Long Does a Magazine Issue Take to Download?

The time to download a magazine can vary widely. Three factors influence the duration:

  • Speed and quality of the network connection
  • Number of pages in the magazine issue
  • Type of magazine
  • Network Speed & Quality

Generally, the faster the network connection the shorter the download time. Wi-Fi is fastest, 3G the next fastest and EDGE the slowest. If the device is an iPad without cellular connection or an iPod Touch the only option will be a Wi-Fi connection.

Whilst the maximum bandwidth capacity of the network affects the download duration, this is not always the case; sometimes a 3G connection will be more efficient than a slow, shared public Wi-Fi, say in a coffee shop.

Magazine Pages

Whilst the style of a magazine design will affect the data size, and hence the download time, to a certain degree, it’s the number of pages which is proportional to the download time.  For example a magazine with 100 pages will take about twice the time to download compare to a magazine with 50 pages.

Type of Magazine

Interactive magazines like #5 that contain large amounts of video or animations will take longer than a print replication magazine. The download file size will be displayed next to the issue you want to download.

What if I lose connection and I receive a download error?

Don’t worry – you can resume your download from the position it stopped in by simply pressing the Resume button next to the issue you were downloading.

How much spare capacity will I need on my device?

Each issue will display the file size of the download. You will need to ensure you have enough capacity free for the download to be successful.

How will I know when a new issue is available?

You will receive a push notification to your device.

How are subscriptions renewed?

If you buy a subscription through the App Store or your iTunes account, your subscription with Apple will automatically renew until you cancel it.

How do I cancel my subscription?

Your subscription will automatically renew until you cancel it through your iTunes account. If you’d like to turn off auto-renew, you can do so by changing your settings in iTunes.

How can I see all Kindmgas apps?

Visit this link to see all of the Kindmags apps in the App Store  click here

I have a question that wasn’t addressed in the FAQ. How can I reach someone?

Please visit the contact us page to submit a support request and we will respond within 24 hours.